Support — Ideas In Motion Group

CLIENT & CITIZEN CARE DESKS

Dedicated support routing, emergency response escalation, and statutory compliance desks for all operations.

NDPA 2023 Compliant24/7 Dispatch DeskDirect Resolution Protocol

<24hSTANDARD

TARGET SLA WINDOW

DedicatedRESOLUTIONS

PLATFORM AGENTS

100%GOVERNANCE

STATUTORY AUDITED

01Venture Platform Care

CHOOSE YOUR PLATFORM TEAM.

Each product operates its own dedicated operations desk to ensure your message immediately reaches specialized engineers and customer care agents.

Commerce & Classifieds

<24h SLA

Listing moderation, verified seller KYC, buyer escrow controls, and dispute mediation.

Instant ticketing & buyer-seller mediation

Dedicated dispute resolution team

Transit & Mobility

24/7 Support

Instaride is a Nigerian mobility technology company building smarter, safer and more accessible transportation solutions for modern cities.

24/7 rider & driver support built into the Instaride app

We aim to respond within 2 business days.

02Institutional Escalation

If your request relates to corporate partnerships, media relations, or statutory legal matters, use our executive communication routes.

Data Protection RightsSubmit NDPA Form →

IDEAS IN MOTION GROUP LIMITED · RC 9586872 · Abuja, FCTView Full Contact Information →