Instaride
Delete your Instaride account
You can ask us to permanently delete your account and personal data. You do not need to sign in, and you do not need the app installed.
What will be deleted
When your request is processed, the following are permanently removed:
- Your account and profile
- Your contact details
- Your saved places and preferences
- Your device identifiers and push notification tokens
What we have to keep, and why
A small amount of information must be retained even after your account is deleted, because the law requires it. It is never used to contact you or to rebuild your profile.
| What we keep | Why | How long |
|---|---|---|
| Records of payments and trips | Nigerian tax and company law requires financial records to be kept for a fixed period. These are retained in an anonymised form wherever the law allows. | 6 years from the end of the relevant financial year |
| Records relating to safety incidents | To protect other users and to comply with legal obligations. | Up to 5 years |
How long it takes
Your account and data are deleted within 30 days of us confirming your identity.
How we confirm it is really you
Because this page is open to anyone without signing in, we confirm that the request genuinely comes from the account holder before deleting anything. We do this by sending a confirmation message to the email address or phone number registered to the account.
This cannot be undone
Deletion is permanent. Your listings, messages and history cannot be recovered afterwards, and creating a new account will not restore them.
Request deletion
Other ways to do this
You can also delete your account from inside the Instaride app, under your profile settings.
If you would rather not use this form, email privacy@ideasinmotiongroup.com from the address registered to your account, or contact our Data Protection Officer, Dr Ugo Emenalo, at ugo.emenalo@ideasinmotiongroup.com.
If you only want to correct or download your data rather than delete your account, use the data request form. For anything else, contact Instaride support or write to support@ideasinmotiongroup.com.